Shipping policy


Shipping Policy

Last Updated: October 8, 2026

Thank you for shopping with us! We are committed to getting your order to you safely and as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Please note that orders are not normally processed or shipped on weekends or public holidays.

Shipping Times

Estimated delivery times vary depending on your location and the shipping method available at checkout.

  • United States: 7–15 business days
  • Canada: 7–18 business days
  • United Kingdom: 7–15 business days
  • Europe: 7–18 business days
  • Australia & New Zealand: 8–20 business days
  • Other international destinations: 10–25 business days

These are estimates and are not guaranteed delivery dates. Delays may occur due to customs, weather, carrier disruptions, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address, order size, and available shipping method.

From time to time, we may offer free shipping promotions. Any applicable promotion will be clearly stated on our website.

Order Tracking

When tracking is available, you will receive a tracking number by email after your order has been shipped.

Please allow 2–5 business days for tracking information to update after your package has been shipped.

Customs and Import Taxes

For international orders, your package may be subject to customs duties, import taxes, or other fees imposed by your country.

Any customs duties, taxes, or additional charges are the responsibility of the customer unless otherwise stated at checkout.

We are not responsible for delays caused by customs.

Incorrect Shipping Information

Please make sure your shipping information is correct before completing your order.

If you provide an incorrect or incomplete address, contact us as soon as possible. We will do our best to help, but we cannot guarantee that the address can be changed after an order has been processed or shipped.

Lost, Stolen, or Damaged Packages

If your tracking information shows that your package was delivered but you cannot locate it, please check with household members, neighbors, and your local delivery carrier.

If your package arrives damaged, please contact us as soon as possible with your order number and photos of the damaged package and item.

We will review the situation and determine the appropriate solution.

Delivery Delays

While we work with our shipping partners to provide reliable delivery, we cannot guarantee exact delivery dates.

We are not responsible for delays caused by circumstances outside our control, including customs delays, severe weather, natural disasters, carrier disruptions, incorrect addresses, or other unforeseen events.

Contact Us

If you have questions about your order or shipping, please contact our customer support team through the contact information provided on our website.

We are happy to help!